Given the recent lockdowns in some states, the 2021 Supervisory Skills course will no longer be held in person during the week commencing 12 April 2021. 

Based on discussions with the various facilitators who present at the courses, our preference is to hold this course face to face so that participants get the most out of the courses. We hope to run the courses in person later in the year and will keep member firms updated regarding this.

If holding the courses in person is not possible, we will work towards an online delivery later this year.

Example timing of face to face training:

  • A: Wednesday XX Month 202X to Saturday XX Month 202X
  • B: Sunday XX Month 202X to Wednesday XX Month 202X

The course is scheduled for the ‘A’ dates above. If the number of participants warrant, a second, identical course will be held on the ‘B’ dates above. A decision on holding ‘B’ dates, or a second course, will be made once all registrations are received.

Once a decision is made on whether one or two courses are to be held, firms will be advised and travel arrangements can be made.

No travel arrangements should be made until participants are advised whether or not a second course is to be held, and if so which course they are to attend.

If two courses are to be held, participants will be allocated to a course. If there are particular reasons why a participant should be allocated to a particular course, a member firm’s ACATG contact Partner should advise the ACATG of this request. You will appreciate that such requests should only be made when necessary. We acknowledge that ‘A’ dates are on a weekend. A preference not to attend an ‘A’ dates course because it is on a weekend will not be considered a reasonable request.

  • Simon Hilton (Accru – Melbourne)
  • With various external presenters:
    • Team Focus
    • Warwick Carell
    • Greg O’Brien

The course commences with an evening introduction session which is followed by three days of formal sessions. Each complete day is scheduled to run from 9.00am to approximately 9:30pm (the third day finishing at approximately 4.00pm), with breaks during the day (totalling approximately 3 hours).


The course is held at the conference centre at Penrith Panthers in outer Western Sydney. Buses will transfer participants to and from Sydney Airport (Sydney participants should make their own way to Panthers). Details of the timing of bus transfer will be provided in the information sent to participants. Accommodation is in the Mercure Hotel attached to Penrith Panthers.

In order to ensure social distancing rules can be applied, for 2021 participants will not be required to share an accommodation room with another participant as has been in the case in prior years.

We are building a contingency for the level 3 course to be run virtually in early July (timed to avoid clashes with professional exams and peak workloads) should travel restrictions require a deferral. Exact timing for the July courses, if required will be provided as soon as practical.


Attendees of this course will be qualified and be in charge of the field work for an audit, business services or other assignments, reporting directly to a Partner or Manager. They will also be the key liaison representative of the firm with the client. They will generally be at Supervisor level.

Attendees may also be in other professional areas of the firm (e.g. tax, insolvency, wealth management) and in administrative areas of the firm.


The aim of this course is to assist candidates in developing their supervisory skills.


This course covers a variety of subjects which are discussed under the following general headings:

  • Negotiation skills
  • Team operation and empowerment – DISC analysis, team leading, communication, motivation, reward and recognition, ownership and commitment, involvement
  • Problem-solving techniques – brainstorming, mind-mapping, now-where-how
  • Client development techniques – understanding client needs, relationship building, being a facilitator rather than an expert
  • Appraisals, coaching and mentoring – how to be effective

The sessions include group discussions and projects, and exercises to put the necessary skills into practice. Some exercises are conducted outdoors.


The course is conducted by a course leader who co-ordinates all sessions, both presenting and facilitating modules, which are presented by specialist external presenters.  This is to facilitate maximum benefit of continuity, to promote exchange of ideas, and maximise the benefit each attendee gains from the course.

No formal assessment is prepared for each participant. We consider that this enables participants to be more open in their discussions, in a ‘safe’ environment.

The performance of each attendee is monitored by the course leader. However, where significant issues are noted, participants are advised and in extreme cases this is fed back to their firm, to address any issues.


Dress is casual.


201 course: $TBC
2020 course: Course not held
2019 course: $2,640

Fees include tuition, travel to Sydney, accommodation (twin share)*,
all meals, and are GST inclusive.

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*to comply with social distancing rules, participants in 2021 will not be required to room share

Training Course fees include tuition, travel to Sydney, accommodation (twin share), all meals, and are GST inclusive. For more information click here.

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